Account Coordinator - Remote

Overview

The Account Coordinator supports the account management team to provide exceptional service to MedOne’s clients and business partners. The Account Coordinator works collaboratively with and through MedOne personnel to effectively maintain processes, resolve client and member inquiries, and contribute positively to account management team and company goals.

In Short

• Assists account management and member advocate teams with research, resolution, and reconciliation of member and client issues.
• Assists team with projects such as gathering and stratifying client data, running plan utilization report packages, and updating client documentation.
• Provides and clarifies plan design and process information to internal teams.
• Serves as back-up to the member advocate team when call volume is high.
• Represents MedOne at client benefit fairs and open enrollment meetings.
• Reconciliation of claim errors and communication to all parties.
• Assists with new client and vendor onboarding tasks.
• Creates and maintains member and client facing materials.
• Creates and maintains internal materials.
• Completion of plan design testing within and outside of claim adjudication system.

Requirements

• Associate degree in business, communications, or related area or equivalent work experience.
• Strong time management and prioritization skills.
• Demonstrated desire to learn new information.
• Strong organizational skills to compile, track, and complete tasks.
• Proactively communicate task and issue status.
• Basic knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.

Benefits

• Competitive salary and bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.