Senior Manager / Associate Director of Customer Success - Remote

Overview

Mediafly is seeking a highly motivated and experienced Senior Manager or Associate Director of Customer Success to lead and develop a team focused on driving customer adoption and retention while contributing to the strategic direction of our Customer Success organization.

In Short

• Lead, coach, and develop a team of Customer Success Managers.
• Collaborate with Renewal Managers to ensure revenue retention.
• Set clear performance goals and conduct regular performance reviews.
• Develop strategies to improve key customer success metrics.
• Partner with sales, product, services, and support teams.
• Implement improvements to customer success processes.
• Stay informed on industry best practices and trends.
• Foster a positive and collaborative team environment.
• Analyze and optimize the customer journey.
• Act as a primary point of escalation for complex customer issues.

Requirements

• 5+ years of experience in Customer Success, with 2+ years in leadership.
• Proven ability to lead and motivate a team.
• Deep understanding of customer success principles.
• Ability to develop and execute strategic plans.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Comfort with technology and quick learning of new platforms.
• Bachelor's degree in a relevant field or equivalent experience.

Benefits

• Opportunity to lead a dynamic team.
• Engagement with cross-functional teams.
• Contribute to strategic direction.
• Professional growth and development opportunities.
• Work in a fast-paced, innovative environment.