Remote Otter LogoRemoteOtter

Senior Manager/Director of Customer Success - Remote

Posted 3 weeks ago
Sales / Business
Full Time
Worldwide

Overview

The Enterprise Customer Success team provides the foundation for a long-term partnership with OffSec’s Enterprise clients, ensuring they maximize the value of their training and certifications. As a Senior Manager/Director of Customer Success, you will lead a global team responsible for onboarding, engagement, and retention of enterprise customers.

In Short

  • Lead and develop a high-performing team of customer success professionals.
  • Champion cross-functional collaboration to enhance customer experience.
  • Measure and drive customer value through defined success metrics.
  • Foster a customer-centric culture within the organization.
  • Understand the customer journey to drive engagement and retention.
  • Define and execute a white glove customer experience.
  • Implement a multi-channel support system for customer communication.
  • Manage executive-level engagements and escalations effectively.
  • Enhance the sales-to-customer success handoff for better onboarding.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 7+ years in customer success, support, or account management roles.
  • 3 to 5 years of leadership experience.
  • Proven track record with enterprise clients.
  • Strong leadership and team development skills.
  • Experience in implementing customer success strategies.
  • Expertise in customer support systems and analytics.
  • Excellent organizational and project management skills.
  • Superior communication skills with executive stakeholders.
  • Ability to thrive in a fast-paced environment.

Benefits

  • Work from anywhere with a global team.
  • Opportunity to lead a diverse team of professionals.
  • Engage with enterprise clients and drive their success.
  • Be part of a mission-driven organization in cybersecurity.
  • Continuous professional development opportunities.
OffSec logo

OffSec

OffSec, founded in 2007 by the creators of Kali Linux, is a leading SaaS company dedicated to professional and workforce development in the cybersecurity field. With a world-class platform that includes a cyber range and hands-on learning capabilities, OffSec helps organizations and governments address the cybersecurity talent gap by equipping their teams with essential skills. The company operates globally, serving customers in over 150 countries and employing team members from more than 40 countries, fostering a diverse and inclusive environment. OffSec is committed to inspiring individuals from all backgrounds and is recognized for its innovative training solutions tailored for cybersecurity practitioners.

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