Senior Manager/Director of Customer Success - Remote

Overview

The Enterprise Customer Success team provides the foundation for a long-term partnership with OffSec’s Enterprise clients, ensuring they maximize the value of their training and certifications. As a Senior Manager/Director of Customer Success, you will lead a global team responsible for onboarding, engagement, and retention of enterprise customers.

In Short

• Lead and develop a high-performing team of customer success professionals.
• Champion cross-functional collaboration to enhance customer experience.
• Measure and drive customer value through defined success metrics.
• Foster a customer-centric culture within the organization.
• Understand the customer journey to drive engagement and retention.
• Define and execute a white glove customer experience.
• Implement a multi-channel support system for customer communication.
• Manage executive-level engagements and escalations effectively.
• Enhance the sales-to-customer success handoff for better onboarding.

Requirements

• Bachelor’s degree or equivalent experience.
• 7+ years in customer success, support, or account management roles.
• 3 to 5 years of leadership experience.
• Proven track record with enterprise clients.
• Strong leadership and team development skills.
• Experience in implementing customer success strategies.
• Expertise in customer support systems and analytics.
• Excellent organizational and project management skills.
• Superior communication skills with executive stakeholders.
• Ability to thrive in a fast-paced environment.

Benefits

• Work from anywhere with a global team.
• Opportunity to lead a diverse team of professionals.
• Engage with enterprise clients and drive their success.
• Be part of a mission-driven organization in cybersecurity.
• Continuous professional development opportunities.