Senior Manager/Director of Customer Success - Remote

Overview

The Senior Manager/Director of Customer Success will lead a global team to ensure enterprise clients maximize the value of OffSec’s training and certifications.

In Short

• Lead and develop a high-performing global customer success team.
• Champion cross-functional collaboration to enhance customer experience.
• Measure and drive customer value through defined success metrics.
• Foster a customer-centric culture focused on satisfaction and retention.
• Understand the customer journey to drive engagement and retention.
• Define and execute a white glove customer experience.
• Implement a multi-channel support system for customer communication.
• Manage executive-level engagements and escalations effectively.
• Enhance the sales-to-customer success handoff for seamless onboarding.

Requirements

• Bachelor’s degree or equivalent experience.
• 7+ years in customer success or account management, with leadership experience.
• Proven track record managing enterprise clients in a customer success-driven environment.
• Strong leadership and team development skills.
• Experience implementing customer success strategies.
• Expertise in customer support ticketing systems and analytics.
• Excellent organizational and project management skills.
• Superior verbal and written communication skills.
• Strong analytical mindset to interpret customer data.
• Ability to thrive in a fast-paced environment.

Benefits

• Work from anywhere with a global team.
• Opportunity to influence customer success strategies.
• Engage with diverse clients and teams.
• Be part of a mission-driven organization.