Technical User Support Analyst - Remote

Overview

The Technical User Support Analyst at Medtronic will be responsible for resolving client technical issues, providing customer service, and leading projects to enhance the efficiency of IT operations.

In Short

• Provide technical support for client issues.
• Adhere to service level agreements.
• Collaborate with local and global IT teams.
• Utilize service management tools for support.
• Conduct up to 25% travel to other sites.
• Participate in system planning and deployment.
• Diagnose and fix hardware and software problems.
• Assist in training and development initiatives.
• Maintain knowledge of current technologies.
• Ensure information protection policies are followed.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in technical support.
• Strong communication skills.
• Experience with Windows operating systems.
• Knowledge of network protocols and technologies.
• Familiarity with Active Directory and VPN.
• Ability to solve complex technical issues.
• Experience with remote management tools.
• Creative problem-solving skills.
• Must be able to travel independently.

Benefits

• Competitive salary.
• Flexible benefits package.
• Health, dental, and vision insurance.
• 401(k) plan with employer match.
• Paid time off and holidays.
• Tuition assistance/reimbursement.
• Employee Stock Purchase Plan.
• Short-term and long-term disability leave.
• Employee Assistance Program.
• Commitment to diversity and inclusion.