Dispute Resolution Support Specialist - Remote

Overview

The Dispute Resolution Support Specialist at Medtronic plays a crucial role in providing customer service, managing orders, and ensuring effective communication with both internal and external stakeholders.

In Short

• Represent the company to customers and address product-related inquiries.
• Manage web-based orders and registrations.
• Handle customer credits and returns.
• Identify quality assurance complaints.
• Oversee inventory management using EDI systems.
• Lead day-to-day operations and support team members.
• Communicate with various functions to facilitate collaboration.
• Make recommendations for process improvements.
• Provide input on people management decisions.
• Requires a minimum of 10 years of relevant experience.

Requirements

• Expert knowledge in customer service and order management.
• Strong communication and negotiation skills.
• Ability to handle complex tasks with initiative.
• Experience in inventory management and EDI systems.
• High school diploma or equivalent required.
• Minimum of 10 years of relevant experience.
• Ability to work effectively under supervision.
• Strong organizational skills.
• Proficiency in problem-solving and decision-making.
• Experience in leading or coaching team members preferred.

Benefits

• Competitive salary and flexible benefits package.
• Support for career growth and development.
• Access to a wide range of resources and benefits.
• Commitment to diversity and inclusion.
• Opportunity to work in a mission-driven organization.