Dispute Support Specialist - Remote

Overview

The Dispute Support Specialist is responsible for providing general support to the Loan Administration Support Department's Dispute Team to ensure proper tracking and organization of customer complaints and issues.

In Short

• Gather and provide written analysis of complaints.
• Maintain and update customer complaint file tracking system.
• Collaborate with internal business units to resolve complaints.
• Prepare outgoing packages and support the Dispute Team.
• Provide general administrative support as needed.
• Perform other duties or special projects as assigned.
• Knowledge of Microsoft Office Suite required.
• Strong attention to detail and ability to work independently.
• Strong analytical skills and ability to interact with senior management.
• Ability to organize and prioritize work schedule.

Requirements

• High school diploma or GED required.
• Minimum of two years related mortgage banking or financial industry experience required.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to fitness, restaurant, and retail discounts.
• Customized training programs for career advancement.
• Employee referral bonuses.
• Educational Reimbursement.