Provider Services Senior Analyst - Remote

Overview

This position is an external provider-facing role with account management responsibilities for a medium to low complex book of business, accountable for the overall provider experience by collaborating with matrix partners to drive service improvements.

In Short

• Accountable for the end-to-end provider experience.
• Leads and supports local market direction to improve provider experience.
• Creates and maintains individual provider strategic action plans.
• Identifies new opportunities and risks for providers.
• Captures and shares market intelligence for strategic improvements.
• Promotes Provider Index score improvement.
• Educates providers on Cigna's business objectives.
• Serves as a provider advocate internally and externally.
• Develops presentations for providers and clients.
• Manages joint operating committees and follow-up activities.

Requirements

• Bachelor's Degree or equivalent work experience preferred.
• 3+ years of experience in provider relations required.
• Excellent oral, written, and interpersonal skills.
• Intermediate experience with MS Office.
• Solid understanding of managed care/provider operations.
• Ability to work in a matrix environment.
• Up to 25% travel may be required.

Benefits

• Comprehensive health-related benefits including medical, vision, and dental.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.