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Provider Services Senior Analyst - Remote

Posted 4 days ago
Sales / Business
Full Time
CA, USA
58,100 - 96,900 USD/year

Overview

This position is an external provider-facing role with account management responsibilities for a medium to low complex book of business, accountable for the overall provider experience by collaborating with matrix partners to drive service improvements.

In Short

  • Accountable for the end-to-end provider experience.
  • Leads and supports local market direction to improve provider experience.
  • Creates and maintains individual provider strategic action plans.
  • Identifies new opportunities and risks for providers.
  • Captures and shares market intelligence for strategic improvements.
  • Promotes Provider Index score improvement.
  • Educates providers on Cigna's business objectives.
  • Serves as a provider advocate internally and externally.
  • Develops presentations for providers and clients.
  • Manages joint operating committees and follow-up activities.

Requirements

  • Bachelor's Degree or equivalent work experience preferred.
  • 3+ years of experience in provider relations required.
  • Excellent oral, written, and interpersonal skills.
  • Intermediate experience with MS Office.
  • Solid understanding of managed care/provider operations.
  • Ability to work in a matrix environment.
  • Up to 25% travel may be required.

Benefits

  • Comprehensive health-related benefits including medical, vision, and dental.
  • 401(k) with company match.
  • Company paid life insurance.
  • Tuition reimbursement.
  • A minimum of 18 days of paid time off per year.
  • Paid holidays.

MDLive

MDLive

520 eviCore healthcare MSI, LLC, a part of Evernorth Health Services and The Cigna Group, is dedicated to creating innovative pharmacy, care, and benefit solutions aimed at improving health and enhancing vitality. The company focuses on making healthcare more accessible through expert medical reviews and clinical services, ensuring that patients receive the necessary care while adhering to utilization management standards. With a commitment to continuous improvement and support for healthcare professionals, 520 eviCore healthcare MSI, LLC plays a vital role in the healthcare ecosystem, driving growth and improving lives.

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