Customer Service Representative - Medical Billing (Remote)

Overview

The Customer Service Representative will perform day-to-day customer service activities related to medical billing within a hospital revenue operations environment, ensuring excellent customer satisfaction through effective communication and problem resolution.

In Short

• Work remotely as part of a Customer Service team.
• Handle self-pay and insurance billing inquiries.
• Assist patients with billing issues and set up payment plans.
• Document customer interactions and complaints accurately.
• Track customer service trends and recommend resolutions.
• Communicate effectively with customers and stakeholders.
• Maintain knowledge of relevant laws and regulations.
• Work independently while managing multiple tasks.
• Contribute to a collaborative work environment.
• Commit to the values and mission of Trinity Health.

Requirements

• High school diploma or Associate's degree in relevant fields.
• Experience in medical billing or customer service.
• Strong verbal and written communication skills.
• Ability to work in a multi-site environment.
• Proficient in Microsoft Office applications.
• Attention to detail and time management skills.
• Experience in a call center setting preferred.
• Ability to handle customer inquiries effectively.
• Completion of regulatory certifications preferred.
• Strong interpersonal skills.

Benefits

• Work from home flexibility.
• Competitive salary range.
• Comprehensive training programs.
• Opportunities for career advancement.
• Supportive work culture focused on mission and values.
• Health and wellness benefits.
• Collaboration with a diverse team.
• Engagement in community service initiatives.
• Access to professional development resources.
• Equal opportunity employment.