Knowledge Manager - Remote

Overview

The Knowledge Manager will take full ownership of Maximus’s internal and external knowledge ecosystem, ensuring documentation is clear, accurate, and well-structured. This role focuses on auditing, rebuilding, and modernizing the help center to enhance user experience and operational efficiency.

In Short

• Own the help center process for auditing and restructuring.
• Define standards and processes for content governance.
• Build and maintain a logical information architecture.
• Track performance metrics to drive continuous improvement.
• Support AI optimization for better customer interactions.

Requirements

• 2 to 4+ years of knowledge management experience.
• Strong writing and communication skills.
• Process-driven mindset with workflow mapping skills.
• Analytical skills for performance metrics evaluation.
• Experience in cross-functional collaboration.
• Familiarity with AI and Co-Pilot tooling.

Benefits

• Medical, Dental, Vision, Life Insurance.
• Flexible vacation and time-off policies.
• Liquidity of options whenever available.
• Extended options exercise window for loyal employees.