Remote Otter LogoRemoteOtter

Knowledge Manager - Remote

Posted Yesterday
All others
Full Time
USA

Overview

The Knowledge Manager will take full ownership of Maximus’s internal and external knowledge ecosystem, ensuring documentation is clear, accurate, and well-structured. This role focuses on auditing, rebuilding, and modernizing the help center to enhance user experience and operational efficiency.

In Short

  • Own the help center process for auditing and restructuring.
  • Define standards and processes for content governance.
  • Build and maintain a logical information architecture.
  • Track performance metrics to drive continuous improvement.
  • Support AI optimization for better customer interactions.

Requirements

  • 2 to 4+ years of knowledge management experience.
  • Strong writing and communication skills.
  • Process-driven mindset with workflow mapping skills.
  • Analytical skills for performance metrics evaluation.
  • Experience in cross-functional collaboration.
  • Familiarity with AI and Co-Pilot tooling.

Benefits

  • Medical, Dental, Vision, Life Insurance.
  • Flexible vacation and time-off policies.
  • Liquidity of options whenever available.
  • Extended options exercise window for loyal employees.
Maximus Health logo

Maximus Health

Maximus Health is a mission-driven telemedicine company based in Santa Monica, CA, focused on optimizing men's health and hormones through a combination of content, community, and clinical support. With a strong financial position, including 8-figure annual recurring revenue and significant backing from top Silicon Valley venture capitalists, Maximus is experiencing rapid growth and aims to double its revenue year over year. The company emphasizes a culture of holistic candidate evaluation and values creativity, courage, and a commitment to health and personal development among its team members.

Share This Job!

Save This Job!

Similar Jobs:

Instructure logo

Knowledge Manager - Remote

Instructure

28 weeks ago

The Knowledge Manager will develop and maintain the internal knowledge base to enhance service delivery and efficiency.

Worldwide
Full-time
Project Management
Sidecar Health logo

Knowledge Manager - Remote

Sidecar Health

36 weeks ago

Join Sidecar Health as a Knowledge Manager to enhance and maintain vital health plan information.

Worldwide
Full-time
All others
Telefonica Tech logo

Knowledge Manager - Remote

Telefonica Tech

40 weeks ago

The Knowledge Manager will lead the design and implementation of knowledge management processes to enhance knowledge sharing within the organization.

Worldwide
Full-time
All others
Keywords Studios logo

Knowledge Manager - IT - Remote

Keywords Studios

15 weeks ago

The Knowledge Manager - IT will lead the knowledge management function, ensuring effective utilization and continuous improvement of IT knowledge resources.

Philippines
Full-time
All others
Keywords Studios logo

IT Knowledge Manager - Remote

Keywords Studios

15 weeks ago

The IT Knowledge Manager will lead the knowledge management strategy, leveraging ITIL and KCS methodologies to enhance service delivery in a remote role based in Japan.

Japan
Full-time
All others