Client Success Manager - Remote

Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

In Short

• Lead a portfolio of employer clients and be the face of Maven for all client-related needs.
• Maintain high level of client engagement, satisfaction and loyalty.
• Collaborate with channel/payer partner client executives.
• Consult clients on ways to better support their working parents.
• Convert clients into Maven advocates.
• Manage client issues and escalations.
• Provide strategic analysis of member engagement performance.
• Own communications to meet mutually agreed upon goals.
• Serve as the voice of the client internally.
• Leverage data and analytics to expand and optimize programs.

Requirements

• 3-5 years of experience in account management or client services role.
• Strong passion for healthcare and influencing organizational change.
• Ability to prioritize and manage multiple tasks.
• Ability to develop and grow relationships with clients.
• Strong interpersonal and communication skills.
• Strong analytical and problem solving skills.
• Experience in working with the full lifecycle of customer success post sales.

Benefits

• Access to the full platform and specialists.
• Whole-self care through wellness partnerships.
• Hybrid work, in office meals, and work together days.
• 16 weeks 100% paid parental leave.
• Annual professional development stipend.
• 401K matching for US-based employees.