Client Success Associate (6-Month Contract) - Remote

Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

In Short

• Maven is looking for a high energy, passionate, and detailed-oriented Associate to join our SMB Client Success Team.
• This is a 6-month contract position, September 2025 - March 2026.
• Support the high volume of employers in the SMB segment.
• Manage a book of Small and Medium size Businesses (SMB) through a pooled support inbox.
• Utilize Salesforce for triage, communication, and resolution workflows.
• Own day-to-day cross-functional coordination of client activities.
• Actively listen to clients' concerns and facilitate timely problem-resolution.
• Support biannual client reporting meetings and analyze data for engagement strategies.
• Standardize and maintain CS team playbooks and documentation.
• Collaborate with cross-functional teams to deliver best-in-class client service.

Requirements

• 2-4 years of experience in customer or client success, account management, or project management.
• Passion for healthcare, telehealth, and/or startups.
• Experience managing a high volume of clients.
• Salesforce, Looker, and/or Microsoft suite experience.
• Strong interpersonal, verbal, and written communication skills.
• Ability to craft persuasive client-facing content.
• Strong project management and organizational skills.
• Self-motivated and adaptable in a fast-paced environment.
• Experience with data visualization tools and content creation tools.

Benefits

• Access to the full platform and specialists for mental health and family planning.
• Hybrid work and in-office meals.
• 16 weeks 100% paid parental leave.
• Annual professional development stipend.
• 401K matching for US-based employees.