IT Support Engineer Level 1 - Contractor - Remote

Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

In Short

• Provide Level 1 technical support to internal users.
• Triage incoming IT requests and monitor SLA policies.
• Support products such as Google Workspace, FreshService, Okta, Slack, Zoom, Jira, and Jamf.
• Maintain asset management of Macbooks and IT inventory.
• Assist with onboarding and offboarding employees and contractors.
• Support Maven office environment including events and user stations.
• Help with contractor lifecycle management.
• Assist IT team with new and ongoing projects.
• 2+ years of first level IT/helpdesk support experience required.
• Located in NYC area and willing to work full time in office.

Requirements

• Experience using Google Workspace products.
• MacOS support experience.
• Experience with help desk support solutions.
• Strong troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Technical education/degree is a plus.
• Some experience with Jamf software preferred.
• Knowledge of Atlassian products is beneficial.
• Knowledge of security products and concepts is a plus.

Benefits

• Access to Maven's platform and specialists.
• Whole-self care through wellness partnerships.
• Hybrid work model with in-office meals.
• 16 weeks 100% paid parental leave.
• Annual professional development stipend.
• 401K matching for US-based employees.