Customer Success Manager - Middle East & Africa Region - Remote

Overview

The Customer Success Manager will be the primary contact for partners and schools in the Middle East and Africa, focusing on onboarding, training, and maintaining strong relationships to drive customer satisfaction.

In Short

• Lead onboarding for new schools to ensure successful integration.
• Provide personalized training and ongoing support to educators.
• Foster strong relationships to enhance platform engagement.
• Track and analyze platform usage data for insights.
• Collaborate with teams on projects and training sessions.
• Stay updated on platform features to provide effective support.

Requirements

• Bilingual in Arabic and English.
• 3+ years of experience in client or educational services.
• Project management experience focused on customer success.
• Experience in the education sector is desirable.
• Strong consultative approach and growth mindset.
• Exceptional communication skills.
• Collaborative team player with results-driven attitude.
• Ability to work autonomously in a remote position.

Benefits

• Strong purpose in providing quality education globally.
• Fast-paced environment in a growing SaaS company.
• Collaboration with education ministries and global partners.
• Work alongside successful entrepreneurs.
• Opportunity to innovate and challenge the status quo.
• Great remuneration package with significant upside potential.