Customer Success Manager - Middle East & Africa Region - Remote

Overview

Matific is a leading global EdTech provider, delivering an adaptive online learning platform for primary school mathematics. The Customer Success Manager will be a primary point of contact for partners, schools, and government representatives in the Africa Region, responsible for onboarding and ongoing training.

In Short

• Lead the onboarding process for new schools.
• Provide personalized training and ongoing support to teachers.
• Foster strong relationships with school users.
• Track and analyze platform usage data.
• Work closely with the focal team on projects.
• Stay up-to-date with all features and developments on the Matific platform.

Requirements

• Minimum of 3+ years of experience in client or educational services/support.
• Demonstrated project management aimed at achieving customer success.
• Experience in the education sector is highly desirable.
• Strong consultative approach and positive mindset.
• Exceptional verbal and written communication skills.
• Ability to work autonomously in a remote position.

Benefits

• A business with a strong purpose to provide quality education globally.
• A fast-paced environment in a growing EdTech company.
• Work with ministries of education and NGOs.
• Opportunity to innovate and challenge the status quo.
• Competitive remuneration package.