Customer Operations Specialist - Medical Device - Remote

Overview

The Customer Operations Specialist plays a central role in ensuring the smooth execution of commercial sales across the EMEA region, managing customer inquiries and supporting compliance with HCP reporting requirements.

In Short

• Manage customer orders from entry through delivery.
• Maintain CRM master data.
• Coordinate with Sales, Supply Chain, and logistics providers.
• Proactively manage backorders and inventory exceptions.
• Support the timely conversion of quotations into orders.
• Provide ad-hoc operational support to Sales and Clinical teams.
• Support HCP transparency reporting requirements.
• Handle customer inquiries and complaint management.
• Assist with sustainability and ESG reporting preparation.
• Fluent in English and French; proficient in Excel.

Requirements

• Experience in pharma or medical device logistics.
• Strong analytical ability to identify performance trends.
• Excellent verbal and written communication skills.
• Problem-solving and adaptability skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities under tight deadlines.
• Welcoming and empathetic approach to customer interactions.
• Alignment with the organization’s values of inclusivity and teamwork.

Benefits

• Possibility for contract extension.
• Work in a regulated healthcare environment.
• Opportunity to develop advanced Excel proficiency.
• Collaborate with internal teams and external stakeholders.
• Contribute to a customer-centric culture.