Customer Operations Specialist - Remote

Overview

As a Customer Operations Specialist, you will take ownership of a large portfolio of customer accounts, ensuring their day-to-day operations run smoothly.

In Short

• Manage a large portfolio of customer accounts and maintain accurate data in the CRM
• Act as a point of contact for German-speaking customers via phone, email, and CRM
• Handle inquiries related to subscriptions, invoices, and assets
• Take ownership of requests and follow through until resolution
• Escalate complex cases to internal teams and coordinate solutions
• Monitor account status and identify inconsistencies or issues
• Ensure CRM data is structured, accurate, and up to date

Requirements

• Fluency in German and English (written and spoken); Dutch is a plus
• 1–3 years of experience working directly with operations, accounts, or customer processes in mobility or fleet-based businesses
• Strong organizational skills and attention to detail
• Ability to manage multiple accounts simultaneously
• Structured, reliable, and comfortable working with high volumes
• Team-oriented mindset with a strong sense of ownership
• Customer-focused and solution-oriented approach
• Experience with CRM tools (e.g., Odoo)

Benefits

• Exciting industry: You will work in the dynamic world of mobility, which is a constantly evolving sector.
• Real impact: Your work improves the lives of many bike couriers.
• Trust & responsibility: At CYCLE you can make a difference right away and implement your ideas. Boredom? Not a chance!
• Shape the future: As part of our growing start-up, you will help to shape tomorrow's mobility.
• International team: Work alongside motivated colleagues from all over the world. Teamwork is very important to us.
• Flexibility: While we believe coming to our Kreuzberg office is essential for collaboration we have flexible work-from-home and workation policies.
• Good compensation: We offer an attractive salary, modern equipment, equity options and 28 days of vacation per year
• Strong network: You will never be alone — our experienced mechanics will always be at your side.