Manager, Site Operations - Remote

Overview

Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.

In Short

• Lead and manage the global site operations team, overseeing the people, tools, and processes that power customer success and member vetting functions.
• Ensure site merchandising features are supported and executed with precision, partnering with Product and Brand Services.
• Monitor site performance continuously, ensuring issues are identified, escalated, and resolved within SLA.
• Ensure site backend connections and dependent systems are running reliably and meeting defined service levels.
• Drive process optimization across all operational functions, delivering measurable improvements on a recurring basis.
• Serve as a cross-functional partner to Product, Search, and Brand Services, ensuring operational readiness for platform changes.
• Navigate complex client-facing situations with professionalism and a solutions-first mindset.
• Build scalable operating structures and develop a high-performing, focused team over time.

Requirements

• 5+ years of experience in site operations, platform operations, or a related technical function, with direct people management experience.
• Strong understanding of ecommerce or marketplace platforms, including site monitoring, merchandising operations, and customer success workflows.
• Experience managing operational SLAs and KPIs, with a track record of driving performance improvements.
• Ability to work across technical and non-technical stakeholders, translating operational issues into clear priorities.
• Highly organized and process-oriented, with a demonstrated ability to build operating structures in fast-moving environments.
• Sound judgment in client and partner management, including navigating difficult situations with composure.
• Familiarity with backend system integrations, support tooling, and site analytics is a strong plus.

Benefits

• Flexible PTO, Sick Days, Paid National Holidays.
• Health benefits including medical, dental, vision, and disability plans.
• 401(k) eligibility after your first 90 days employed.
• Opportunities for professional growth and development.
• Flexible work schedules with a hybrid working model.