Remote Customer Support and Vetting Specialist

Overview

Material Bank is a fast-paced, high-growth technology company and created the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project. Learn more about us at www.materialbank.com or see below.

In Short

• Provide world-class support to B2B customers.
• Respond to customer inquiries and troubleshoot issues.
• Manage new member applications and account setups.
• Deliver exceptional customer experiences.
• Work in a fast-paced and dynamic environment.
• Build relationships of trust through communication.
• Analyze data to identify trends and patterns.
• Implement process improvements.
• Maintain meticulous documentation.
• Collaborate effectively with team members.

Requirements

• 1–2 years of experience in a technology-first environment.
• Proficient Excel skills preferred.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects concurrently.
• Detail-oriented and proactive.
• A&D industry experience is a plus.
• Membership qualification experience is a plus.
• Bachelor’s Degree preferred.

Benefits

• Inclusive and innovative workplace culture.
• Flexible PTO and Sick Days.
• Health benefits including medical, dental, and vision.
• 401(k) eligibility after 90 days.
• Opportunities for career growth.
• Flexible work schedules available.