Technical Support Engineer (Junior / Developer Track) - Remote

Overview

We're hiring our first technical support engineer at Marker.io. This is the perfect role for a junior developer who wants to learn how a real SaaS product works. You'll start by helping customers, which means you'll understand every feature, every edge case, and every integration. Then you'll go deeper: reading the codebase, debugging issues, and eventually shipping your own fixes.

In Short

• Handle a weekly volume of 50 tickets as the first line of defense
• Quickly resolve customer issues: browser caching, integration reconnections, trial extensions
• Use browser developer tools to reproduce bugs and identify root causes
• Initiate calls to debug issues live or de-escalate frustration face-to-face
• Join sales calls with prospects as the technical expert
• Identify recurring issues and write documentation to prevent them
• Don't just report bugs, fix them; you'll have access to our codebase
• Work with the Engineering team to review your code and improve your development skills
• Autonomous and proactive; take action to stop recurring issues
• Follow through until problems are truly solved

Requirements

• Technical problem-solver with a customer-first mindset
• Strong communicator able to explain technical concepts simply
• Comfortable using Browser Console and Network Tab to debug errors
• Experience with JavaScript, TypeScript, Node.js, and Vue.js
• Familiarity with AWS and Docker
• Ability to work independently and manage time effectively
• Experience in a customer support role is a plus
• Interest in software development and willingness to learn
• Ability to work in US timezones
• Fluent in English

Benefits

• Opportunity to work with a small, dynamic team
• Gain experience in a fast-paced SaaS environment
• Direct access to founders and engineering team
• Minimal meetings, focus on productivity
• Competitive salary and benefits package
• Remote work flexibility
• Opportunity for professional growth and development
• Engagement with a diverse customer base
• Contribute to product improvements based on customer insights
• Work on exciting projects involving AI capabilities