Account Manager (Government Accounts) - Remote

Overview

Mark43 is seeking an experienced Account Manager ideally located in Illinois or Maryland to join our team, focusing on customer experience and growth within government and public safety sectors.

In Short

• Serve as a trusted advisor for government and public safety customers.
• Ensure customer satisfaction and retention through advocacy and tailored solutions.
• Collaborate with internal teams for seamless post-deployment experiences.
• Develop strategic account plans focusing on renewals and upsell opportunities.
• Lead negotiations for contract renewals and expansions.
• Deliver executive business reviews to key stakeholders.
• Provide product feedback based on customer insights.
• Document tasks and manage multiple priorities effectively.
• Willingness to travel up to 50–80% to customer sites.
• Experience with government customers is a strong plus.

Requirements

• 5–10 years in account management, customer success, or related roles.
• Experience in SaaS or enterprise software preferred.
• Outstanding verbal and written communication skills.
• Skilled in identifying and addressing customer challenges.
• Strong organizational skills with attention to detail.
• Ability to translate complex topics for diverse audiences.
• Education: A four-year degree preferred but not required.

Benefits

• Mentorship and collaboration with a knowledgeable team.
• Opportunities for professional development through programs like Udemy.
• Chance to work on mission-critical software for first responders.
• Supportive and inclusive workplace valuing innovation.