Universal Banker - Remote

Overview

Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.

In Short

• Educate customers on banking solutions.
• Engage customers to meet their banking needs.
• Follow the Bank’s sales process.
• Provide exceptional customer service.
• Assist with loan applications and servicing.
• Identify opportunities to solve customer needs.
• Maintain compliance with banking regulations.
• Resolve customer complaints efficiently.
• Support branch operations and activities.
• Promote a customer-focused environment.

Requirements

• High school diploma or GED.
• 1 year of retail sales or customer service experience.
• Strong verbal communication skills.
• Ability to handle difficult customer conversations.
• Proficiency with internet user-level technology.
• Well-organized with time management skills.
• Ability to work under time constraints.
• Bilingual preferred based on branch needs.
• Ability to stand for long periods.
• Ability to lift objects weighing 5 to 30 lbs.

Benefits

• Competitive pay and benefits.
• Forty hours of paid volunteer time per year.
• Opportunities for growth and development.
• Supportive work environment.
• Commitment to community involvement.