Floating Universal Banker - Remote

Overview

This position specializes in enhancing the branch customer experience through sales, service, and digital engagement for both Consumer and Business Banking customers, while supporting daily operations as a Teller.

In Short

• Educate customers on banking solutions.
• Engage customers through various channels.
• Complete servicing-related responsibilities.
• Follow the Bank's sales process.
• Proactively reach out to customers.
• Handle customer complaints effectively.
• Assist with compliance-related activities.
• Travel between branches as needed.
• Maintain internal control standards.
• Support the M&T Bank brand values.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of retail sales or customer service experience.
• Strong verbal and interpersonal skills.
• Ability to travel between branches.
• Proficiency with technology.
• Well-organized with time management skills.
• Ability to handle difficult conversations.
• Bilingual preferred based on branch needs.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 30 lbs.

Benefits

• Competitive pay.
• Medical and retirement benefits.
• Forty hours of paid volunteer time annually.
• Support for employee growth and development.
• Commitment to community engagement.
• Inclusive work environment.
• Equal employment opportunities.
• Drug-free workplace policies.