Tech Support Engineer - Remote

Overview

As a Tech Support Engineer, you will play a critical role in ensuring a smooth and efficient technology experience for all team members by providing front-line support for PC and Mac hardware, operating systems, and software applications. This position is responsible for troubleshooting and resolving technical issues, documenting common incidents, and delivering responsive, user-focused support.

In Short

• Provide front-line support for PC and Mac hardware, OS, software, and application issues
• Troubleshoot, resolve, and document common employee requests and incidents
• Own onboarding/offboarding technical workflows
• Manage internal software subscriptions and track spend across tools
• Help employees across all locations via Teams chat, phone, and video calls
• Identify opportunities to improve internal IT operations, tooling, and automation
• Contribute to employee self-service resources
• Provide recommendations on improving technology stack and support experience
• (Nice to have) Experience with chatbot or automated helpdesk solutions
• Join a company focused on teamwork and healthy working relationships

Requirements

• Experience in tech support for PC and Mac systems
• Strong troubleshooting skills
• Ability to document incidents and requests
• Familiarity with software subscription management
• Excellent communication skills
• Experience with remote support tools
• Ability to work collaboratively in a team environment
• Proactive approach to improving IT operations
• (Nice to have) Experience with automation tools

Benefits

• Opportunity to work in a forward-thinking marketing agency
• Focus on continuous improvement and operational excellence
• Supportive company culture with teamwork emphasis
• Career development opportunities
• Responsive and transparent service ethos