Account Manager - Remote

Overview

This is a great opportunity to work in a self-storage real estate company that offers a dynamic environment where one can witness firsthand the tangible impact of their efforts on property management and customer satisfaction. Additionally, the company's continuous growth presents ample opportunities for professional development and advancement, making it an exciting and rewarding field to be a part of.

In Short

• Manage and nurture customer relationships.
• Ensure successful onboarding and product adoption.
• Drive customer retention through proactive support.
• Identify upsell opportunities.
• Act as the customer's advocate within the company.
• Collaborate with sales, support, and product teams.
• Monitor key metrics such as customer satisfaction.
• Provide ongoing training and educational resources.
• Strive to improve the overall customer experience.
• Ensure accurate billing and contract renewals.

Requirements

• Experience in account management.
• Strong communication and interpersonal skills.
• Knowledge of SaaS products.
• Familiarity with customer support platforms like Zendesk.
• Ability to analyze customer feedback for product improvement.
• Skills in training and educating customers.
• Proficiency in managing customer inquiries and issues.
• Capacity for cross-functional collaboration.
• Detail-oriented with strong organizational skills.
• Ability to work independently and in a team.

Benefits

• Opportunity for professional development and advancement.
• Dynamic work environment.
• Impactful work in property management.
• Supportive team culture.
• Access to training resources.
• Flexible working conditions.
• Engagement in special projects.
• Recognition for contributions.
• Work with cutting-edge technology.
• Contribute to a growing company.