Customer Success Manager - Remote

Overview

MainStreaming is on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience. As a Customer Success Manager, you will drive customer satisfaction and retention within our CDN and Video Streaming business.

In Short

• Build and maintain strong relationships with customers.
• Identify and address customer needs and concerns.
• Lead onboarding process for new customers.
• Provide training and support to customers.
• Oversee customer contract renewals.
• Advise key customers and spot upsell opportunities.
• Monitor customer health metrics to mitigate churn.
• Collaborate with internal teams to resolve customer issues.
• Analyze customer data for trends and opportunities.
• Collaborate cross-functionally with Sales, Product, and Support teams.

Requirements

• 3+ years in B2B SaaS customer success or technical account management.
• Proven track record of building customer relationships.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Understanding of networking and internet protocols.
• Experience in the video streaming industry preferred.
• Knowledge of CDN technologies is a plus.
• Fluent in English and Italian; other languages are a plus.

Benefits

• Dynamic and entrepreneurial environment.
• Innovative technology supporting the transition to streaming.
• Growth path for professional improvement.
• Flexible working hours.
• Breakfast, lunch, and snacks provided.
• Access to E-Learning platform.