Professional Services Consultant - EMEA - Remote

Overview

The Professional Services Consultant at Magnet Forensics plays a critical role in delivering and executing implementation projects for digital investigative software, working closely with customers to address their challenges and providing tailored solutions.

In Short

• Responsible for the installation and configuration of Magnet Forensics products.
• Manage complex engagements with customers.
• Act as the main point of contact during product implementation.
• Collaborate with sales to identify client requirements.
• Provide technical expertise in proposal development.
• Follow best practices for issue resolution.
• Participate in technical discussions with internal teams.
• Conduct product demonstrations for potential clients.
• Up to 60% travel required.
• Support customer onboarding and acceptance testing.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
• Experience in networking, servers, and virtualization.
• Passion for understanding customer business goals.
• Deep knowledge of network communications and configuration.
• Ability to perform server builds and configurations.
• Understanding of private cloud and SaaS solutions.
• Familiarity with Agile methodologies and tracking tools.
• Experience with CRM and ticketing systems.
• Excellent consultation and relationship management skills.

Benefits

• Learning and development opportunities.
• Supportive team environment.
• Opportunity to make a difference in the world.
• Competitive compensation package.
• Work with innovative technology.
• Engagement with a diverse customer base.