Customer Account Specialist - Remote

Overview

As a Customer Account Specialist at Magnet Forensics, you will support customer accounts, sales, and product license management teams by troubleshooting challenges and ensuring a perfect customer experience.

In Short

• Support customer account management and technical support.
• Troubleshoot and resolve errors in licenses and account access.
• Maintain customer accounts within Salesforce.
• Document troubleshooting best practices.
• Analyze account and contact data for patterns.
• Work independently and with remote teams across time zones.
• Experience with Salesforce and open-source tools is preferred.
• Military or law enforcement experience is valued.
• No travel required, optional corporate event travel available.
• Demonstrate Magnet CODE values in previous experiences.

Requirements

• 2+ years of experience using Salesforce.
• Ability to work independently.
• Experience writing procedure and policy documents.
• Experience working with cross-functional teams.
• Familiarity with SaaS licensing support.
• Familiarity with SSO solutions, preferably Okta.
• Strong problem-solving skills.
• Ability to analyze large volumes of data.
• Passion for customer success.
• Integrity, empathy, and respect in all actions.

Benefits

• Generous time off policies.
• Competitive compensation.
• Volunteer opportunities.
• Reward and recognition programs.
• Employee committees and resource groups.
• Healthcare and retirement benefits.