Customer Account Specialist - Remote

Overview

The Customer Account Specialist at Brightwheel is responsible for ensuring that customers receive exceptional value and remain engaged with the product, focusing on retention and satisfaction.

In Short

• Ensure customer retention and satisfaction with Brightwheel.
• Engage with customers through calls, emails, and texts.
• Provide consultative support and product recommendations.
• Translate customer goals into strategic recommendations.
• Collaborate with internal teams to resolve customer issues.
• Maintain a high volume of customer interactions daily.
• Utilize product knowledge to enhance customer experience.
• Gather and provide Voice of Customer feedback.
• Work in a dynamic startup environment.
• Be part of a passionate and competitive team.

Requirements

• Proven track record in sales or account management.
• Strong work ethic and determination.
• Highly coachable with a collaborative mindset.
• Exceptional communication and organizational skills.
• Comfort with high-volume customer interactions.
• Ability to identify and solve customer challenges.
• Adaptability to changing roles and goals.
• Preferred experience with Salesforce and Excel.
• Experience in the early education sector is a plus.
• Bilingual in Spanish is preferred.

Benefits

• Work in a fully remote team.
• Engage with a passionate and talented team.
• Opportunity to make a social impact through education.
• Competitive salary and benefits package.
• Supportive work culture focused on growth.