Customer Account Specialist - Remote

Overview

The Customer Account Specialist at Magnet Forensics will manage relationships between Customer Support, Sales, and Product License Management, ensuring a seamless experience for customers.

In Short

• Manage customer accounts within Salesforce and a custom license server.
• Troubleshoot and resolve errors in licenses and account access.
• Support account management and technical support for customer success.
• Document troubleshooting best practices.
• Analyze account and contact data for patterns.
• Work independently and with remote teammates across time zones.
• Military or Law Enforcement experience is valued.
• Experience using Salesforce (2+ years preferred).
• Write and communicate procedure and policy documents.
• No travel required, but optional travel for corporate events may be available.

Requirements

• Ability to work independently and with remote teammates in different time zones.
• Military or Law Enforcement experience at any level is highly valued.
• Experience using Salesforce (2+ years preferred).
• Experience writing and communicating procedure and policy documents.
• Experience working with cross-functional teams across an organization.
• Experience leveraging open-source tools in investigations.
• Familiarity with using a SSO solution, preferably Okta.
• Familiarity with SaaS licensing support.

Benefits

• Generous time off policies.
• Competitive compensation.
• Volunteer opportunities.
• Reward and recognition programs.
• Employee committees & resource groups.
• Healthcare and retirement benefits.