Director of Customer Success - Remote

Overview

As a Director of Customer Success at MagicSchool, you will play a critical role in driving retention, expansion, and customer satisfaction within a fast-growing EdTech SaaS environment.

In Short

• Own customer success metrics and dashboards in Salesforce.
• Conduct 1:1s, team meetings, and performance reviews.
• Work closely with Sales, Product, and other departments.
• Recruit, onboard, and develop top talent.
• Continuously develop leadership skills and stay ahead of industry trends.
• 10+ years in Customer Success within a tech SaaS environment.
• 5+ years of experience managing CS teams.
• Strong Salesforce experience, particularly in dashboard management.
• Experience in EdTech or working with education institutions is a plus.
• Familiarity with customer success platforms is a plus.

Requirements

• Data-Driven Leadership.
• People & Performance Management.
• Cross-Functional Collaboration.
• Hiring & Talent Development.
• Strategic Thinking & Execution.

Benefits

• Unlimited PTO.
• 100% employer covered health insurance.
• Wellness stipend.
• 401(k) match.
• Vision/dental insurance.