Bilingual Customer Support Specialist - Freelance - Remote

Overview

The Bilingual Customer Support Specialist will provide communication and support for students and parents in an educational services company, ensuring smooth operations and a high-quality customer experience.

In Short

• Provide customer support via email and live chat.
• Conduct follow-up calls to confirm attendance or resolve concerns.
• Coordinate class schedules and manage calendar updates.
• Act as a liaison between students, parents, and instructors.
• Maintain records of student interactions and schedules.
• Support the client’s platforms with accurate inputs.
• Assist in coordinating events or sessions as needed.
• Strong bilingual skills required (English and Mandarin).
• Must have a reliable internet connection and a quiet workspace.
• Part-time role with specific working hours.

Requirements

• 1–2 years of customer service experience.
• Experience in a service-based or education-related setting.
• Strong organizational skills and attention to detail.
• Ability to manage calendars and schedules.
• Tech-savvy with knowledge of Google Workspace.
• Excellent communication skills in English and Mandarin.
• Must work independently and be a team player.
• Comfortable in a fast-paced environment.
• Adaptability to learn client platforms quickly.
• Reliable computer setup for remote work.

Benefits

• Flexible remote work environment.
• Opportunity to support students and families.
• Gain experience in a fast-growing education services company.
• Work in a supportive and dynamic team.
• Make a difference in students' academic journeys.