Team Manager, OTC - Cash Applications - Remote

Overview

The Team Manager for OTC - Cash Applications will supervise the performance of the team, ensuring adherence to SLAs and KPIs while fostering a culture of continuous improvement and development.

In Short

• Supervise team performance to meet SLAs and KPIs.
• Conduct performance appraisals and provide mentoring.
• Analyze root causes for performance issues.
• Maintain internal control and compliance with policies.
• Lead and motivate the team while ensuring proper training.
• Manage staff administration including leave and shift scheduling.
• Identify opportunities for process improvements.
• Ensure business continuity plans are in place.
• Foster good rapport with customers and stakeholders.
• Participate in migrations and service delivery improvements.

Requirements

• Bachelor's degree in accountancy/finance or related field.
• 5 years of overall work experience.
• 2 years of leadership experience.
• Knowledge in accounting is required.
• Experience with SAP is a plus.
• Excellent communication and people management skills.
• Project management and migration experience is a must.
• Strong analytical and problem-solving abilities.
• Result-driven with good presentation skills.
• Ability to attract and retain talent for team commitment.

Benefits

• Opportunity to work for a global leader in the industry.
• Challenging and rewarding career with career mobility.
• Nurturing management culture with support for ideas.
• Comprehensive training and development programs.
• Diverse and inclusive workplace environment.
• Support for adjustments during the hiring process.