Cash Applications Manager - Remote

Overview

The Cash Applications Manager will oversee and manage the daily cash applications processes, ensuring accurate application of payments and effective customer support.

In Short

• Manage daily cash applications processes.
• Oversee two teams: bank reporting and customer support.
• Ensure alignment of bank statements and Zuora.
• Reduce unapplied cash and respond to customer inquiries.
• Use metrics to track team performance and case backlogs.
• Drive adherence to service level agreements.
• Collaborate with cross-functional teams and vendors.
• Support year-end audit requests.
• Develop process improvement projects.
• Handle escalations and ensure timely resolutions.

Requirements

• Minimum five years’ experience in cash applications or equivalent role.
• Leadership experience preferred.
• Strong proficiency in Excel and MS Office Suite.
• Experience with Salesforce and Zuora is a plus.
• Solid understanding of accounting and billing concepts.
• Strong research skills and attention to detail.
• Extremely organized with strong data entry skills.
• Customer service experience is a plus.
• High degree of professional integrity.
• Strong written and verbal communication skills.

Benefits

• Opportunity to work with a leading company in water solutions.
• Collaborative work environment.
• Professional development opportunities.
• Engagement in process improvement initiatives.
• Supportive leadership and team structure.