Operation Technology Lead (Software and Automation) - Remote

Overview

An energetic leader with extensive experience in technical support within the logistics industry, responsible for building and managing a dedicated technical support team while ensuring smooth operations and software automation.

In Short

• Manage and build a team of technical support staff.
• Lead reporting and operational automation efforts.
• Oversee software automation projects including AI and Chatbots.
• Ensure timely support for software products and system reporting.
• Provide web-based software services to internal employees and customers.
• Monitor system health and prioritize repair processes.
• Prepare accurate weekly/monthly reports for management.
• Collaborate with management to enhance operational efficiency.
• Utilize programming languages like Python and JavaScript.
• Work in a diverse and inclusive environment.

Requirements

• Programming language knowledge: Python, JavaScript.
• Degree in Computer Science, Engineering, or related fields preferred.
• Minimum 5 years of experience in a technical role at SaaS companies.
• Knowledge of API and infrastructure.
• Experience with GPS/GSM/Mobile Phone/Vehicles is a plus.
• Strong project management skills.
• Excellent analytical and problem-solving skills.
• Proficiency in English and MS Excel.
• Ability to work independently within defined boundaries.
• Experience in related areas or advanced education required.

Benefits

• Work in a globally recognized integrated container logistics company.
• Opportunity to lead innovative software automation projects.
• Collaborative and inclusive workplace culture.
• Support for career development and growth.
• Access to a wide range of digital services and products.