Customer Experience Agent/Associate - Remote

Overview

This role focuses on delivering high-quality customer experience for clients once they are onboarded into the Maersk environment, providing operational, technical, and administrative support for smooth customer interactions.

In Short

• Manage customer channels with timely and professional responses.
• Handle case management including tracking and resolving issues.
• Support customer onboarding processes and maintain strong relationships.
• Assist in contract administration and dispute management.
• Execute operational or administrative tasks as per guidelines.
• Apply independent judgment to resolve routine problems.
• Escalate complex issues to senior colleagues or supervisors.
• Work under established processes while being flexible to learn.
• Open to rotational shifts based on business requirements.
• Join a global leader in integrated logistics with opportunities for growth.

Requirements

• Knowledge of standardized work routines and general business practices.
• Ability to perform administrative tasks accurately.
• Strong communication and customer service skills.
• Ability to work independently and under supervision.
• Problem-solving skills with capacity for process adjustments.
• Flexibility to learn through training and experience.
• Entry to mid-level administrative role with growth opportunities.
• Exposure to customer-facing activities.
• Willingness to adapt to shift timings.
• Commitment to diversity and inclusion in the workplace.

Benefits

• Opportunity to work with a global leader in logistics.
• Potential for professional growth and development.
• Inclusive workplace that values diversity.
• Support for adjustments during the application process.
• Access to cutting-edge technologies in logistics.