Delivery Manager - Remote

Overview

The Delivery Manager (DM) will manage the delivery and success of complex, global healthcare primary market research (PMR) programs for key customers, ensuring operational excellence and adherence to SLAs.

In Short

• Lead planning and execution of global healthcare PMR programs.
• Define and report performance metrics aligned with SLAs.
• Conduct project reviews with internal teams and clients.
• Ensure project completion on time and client satisfaction.
• Monitor workflows to identify inefficiencies.
• Collaborate with cross-functional teams for enhancements.
• Provide recommendations on project design and operational workflows.
• Strengthen long-term client relationships.
• Support process adherence and system enhancements.
• Manage team performance and project documentation.

Requirements

• Graduate in any stream (MBA preferred).
• 7+ years managing global PMR projects, with 3 years in a client-facing role.
• 5+ years in global data collection and PMR project management.
• Hands-on experience with quantitative and qualitative projects.
• Strong understanding of healthcare PMR methodologies.
• Ability to handle project escalations and strategize solutions.
• Exceptional client-facing communication skills.
• Strong problem-solving ability.
• Leadership experience in guiding teams.
• Proficient in MS Excel, Word, and PowerPoint.

Benefits

• Remote work flexibility with a preference for in-office Thursdays.
• Opportunity to work in a dynamic and innovative environment.
• Engagement with high-value clients in the healthcare sector.
• Professional development in project management and healthcare research.
• Collaboration with cross-functional teams.