Service Manager - Remote

Overview

The Service Manager is a strategic, customer-facing leader responsible for ensuring long-term success, value realization, and continuous optimization across assigned Expert Services and Managed Services accounts.

In Short

• Lead recurring Service Governance meetings to align priorities and outline plans for value realization.
• Maintain proactive engagement with customers to strengthen partnership.
• Translate customer business goals into actionable service plans.
• Guide customers through best practices and operational improvements.
• Co-create forward-looking solution roadmaps aligned with customer initiatives.
• Coordinate with teams to ensure high-quality delivery of services.
• Serve as the central communication point for strategic updates and risks.
• Coordinate training and enablement activities to increase user proficiency.
• Identify adoption gaps and propose tools to accelerate usage.
• Reinforce governance practices for long-term scalability.

Requirements

• Experience in service delivery and customer account management.
• Strong project management skills.
• Familiarity with IT and technical terminology.
• Advanced troubleshooting abilities.
• Excellent report writing and presentation skills.
• Strong problem-solving capabilities.
• Ability to multi-task effectively.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Be part of a company recognized as a Great Place to Work.
• Collaborate with diverse teams and partners.
• Contribute to customer success and satisfaction.
• Engage in continuous learning and development.