Seasonal Customer Care Specialist - Remote

Overview

The LUSH Australia and Aotearoa Customer Care team are looking for seasonal Customer Care Specialists to provide outstanding service to customers across all English-speaking markets.

In Short

• Manage enquiries through various channels including email, phone, and social media.
• Assist with customer concerns and ensure satisfaction.
• Handle complaints regarding product issues.
• Maintain accurate records of customer interactions.
• Identify trends and resolve issues to exceed customer expectations.
• Liaise with stores to enhance customer care processes.
• Participate in shop-floor visits for product knowledge.
• Support peers and team members.
• Understand product ingredients and effects.
• Create reports on customer trends.

Requirements

• Must be a current LUSH employee in Australia or Aotearoa.
• Passionate about customer service.
• Strong adaptability and versatility.
• Excellent written and spoken communication skills.
• Effective workflow management and problem solving.
• Calm under pressure.
• Fast-paced and productive work style.
• Ability to work both in a team and autonomously.
• Proficient computer skills.
• Flexible availability for team needs.

Benefits

• Full training and supportive environment.
• Provided work equipment.
• Diverse work environment.
• Employee Assistance Program access.
• Bonus scheme.
• Flexible remote work location.
• Employee ownership benefits.
• Generous discount on LUSH products.