Seasonal ECOM Customer Care Specialist - Remote

Posted 22 weeks ago

Customer Service

Full Time

USA

Overview

The ECOM Customer Care Specialist provides exceptional customer experiences and ensures that service promises are honored, working in a fast-paced remote environment.

In Short

Respond to customers via phone, email, and live chat.
Provide exceptional customer service and problem resolution.
Engage with customers to enhance their experience.
Resolve product inquiries and account issues.
Collaborate with other teams for quality assurance.
Research shipping concerns and liaise with distribution teams.
Participate in extensive training about products and systems.
Work from May through August 2025.
Full-time hours from 9:00am-6:00pm EST.
Enjoy a fun and dynamic work environment.

Requirements

Bachelor’s degree in Fashion or Textiles preferred.
1-3 years of customer service, sales, or retail experience required.
Experience in E-Commerce and online marketing is a plus.
Strong skills with Microsoft Office required.
Experience with ZenDesk, BlueCherry, Softeon, SalesForce, or Shopify is a plus.
Experience using an organizational time management system required.
Strong problem-solving and critical thinking skills required.

Benefits

Work in a supportive and enthusiastic environment.
Opportunity for personal and professional growth.
Engage with a passionate team committed to quality.
Gain experience in the luxury fashion industry.
Participate in training and development programs.

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Peter Millar

Peter Millar is a luxury apparel brand founded in 2001, initially starting with a single cashmere sweater. The company embodies an ethos of luxury, elegance, and superior craftsmanship, offering a diverse range of products including luxury performance sportswear, seasonal resort apparel, refined tailored clothing, and sartorial accessories. Each product is crafted from the finest raw materials and fabric innovations, utilizing the expertise of the world's best yarn spinners and artisanal workshops. With a commitment to exceptional customer service, Peter Millar operates both online and in specialty retail stores across North America, Europe, Asia, Australia, and the South Pacific. The company is headquartered in Raleigh, North Carolina, with a distribution center located in Durham, North Carolina.

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