Customer Success Manager - Remote

Overview

Luma Health is seeking a highly driven and empathetic Customer Success Manager to serve as a trusted advisor to our customer base, comprising large health & hospital systems and Academic Medical Centers across the country.

In Short

• Manage a portfolio of healthcare clients.
• Build strong relationships at all levels within the customer’s organization.
• Drive customer adoption, usage, satisfaction, retention, and growth.
• Lead the onboarding of new customers.
• Identify opportunities for upselling and cross-selling.
• Develop and implement customer success plans.
• Analyze customer data for actionable insights.
• Advocate for the customer within the company.
• Collaborate with internal teams to meet customer needs.
• Provide training and education on best practices.

Requirements

• 3+ years of relevant work experience in customer success or account management.
• Excellent project management skills.
• Exceptional written and verbal communication skills.
• Proven success in building trust and driving results.
• Ability to identify underlying drivers of problems.
• Proven record of unblocking relationships.
• Tech-savvy with strong analytical skills.
• Ability to thrive in a dynamic, fast-paced startup environment.
• Proven success in growing annual account spend.

Benefits

• Competitive Health Benefits.
• Work Life Balance.
• Flexible Time Off.
• Wellness Programs.
• Discounted Perks.
• 401(k) and Company Equity.