Product Support Specialist, EMEA - Remote

Overview

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

In Short

• Serve as the initial point of contact for customer inquiries via chat and email.
• Utilize tools to effectively log, track, and manage support cases.
• Conduct onboarding and training sessions to enhance user experience.
• Proactively identify common queries and create self-serve articles.
• Act as the customer's advocate within the company.
• Develop into a go-to resource for both customers and colleagues.

Requirements

• 1+ years of customer support experience in a B2B software company.
• Exceptional written and verbal communication skills in English.
• Proactive, organized, empathetic, collaborative, positive and flexible.
• Strong focus on deadlines, accuracy, and timely delivery.
• Comfortable adapting to a fast-paced and rapidly changing business environment.
• Located in either Germany or The Netherlands.

Benefits

• Work in a hybrid environment promoting work-life balance.
• Join a company recognized for its culture and product excellence.
• Collaborate with top businesses and industry leaders.