Customer Success Specialist, APAC - Remote

Overview

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

In Short

• Develop an understanding of customers’ business objectives.
• Identify and monitor key user operational metrics.
• Support ongoing successful adoption of key Lucid products.
• Execute data-driven recommendations at scale.
• Manage technical issues and resolve user issues.
• Document and implement changes into billing processes.
• Drive cross-functional initiatives for customer experience improvement.
• Develop tools and best practices for customer value realization.

Requirements

• Bachelor's degree with strong academic performance.
• 0-2 years of experience in a client-facing or technical role.
• Able to think strategically and tackle open-ended problems.
• Detail-oriented, organized, and a good team player.
• Strong communication skills, both written and verbal.
• Empathy and a passion for problem solving.
• Ability to thrive in a fast-paced environment.
• Additional language skills are a plus.

Benefits

• Hybrid workplace promoting work-life balance.
• Opportunities for professional growth and development.
• Inclusive and diverse work culture.
• Recognition for contributions to the company.