Customer Success Manager - Remote

Overview

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

In Short

• Take charge of the entire customer lifecycle, from initial setup to renewal.
• Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success.
• Participate in internal cross-functional projects.
• Be the voice of the customer within the company by actively listening to and relaying user feedback.
• Create educational content for our help center and online resources to better support our users.
• Conduct online demos and training sessions.
• Collaborate with an account manager to secure customer renewals and identify potential upsell opportunities.
• Set up integrations and ensure seamless implementation within our clients' product organization.
• Actively engage in high-value/high-intent trials to support our sales team in acquiring new clients.

Requirements

• 5-7 years of experience in customer success, account management, or a similar client-facing role within a B2B software company.
• Strong communication skills—both written and verbal—in English. Additional language proficiency, ideally Spanish, is a plus.
• A proactive and organized approach with the ability to manage a portfolio of ~30 accounts ranging from SMB to enterprise.
• Empathetic and customer-focused, with the ability to build strong relationships, drive engagement, and anticipate customer needs.
• A collaborative and adaptable mindset, with a positive attitude and the ability to thrive in a dynamic environment.
• Ability to work MST, CST, or EST hours.

Benefits

• Work in a hybrid environment with flexibility.
• Join a collaborative team in a fast-paced, ever-evolving environment.
• Opportunity to contribute to a respected and inclusive culture.
• Engage with top businesses and industry leaders.