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Dynamics 365 Customer Service Engineer/System Administrator - Remote

Posted 6 hours ago
Software Development
Full Time
USA
$87,000 - $108,000 USD/year

Overview

LTS is seeking a highly skilled Dynamics 365 Customer Service Engineer/System Administrator to join our team. The ideal candidate will provide administration, configuration, and diagnostics in Dynamics 365 in support of the Veterans Affairs (VA) enterprise. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical team members.

In Short

  • Provide Tier 2 support for Dynamics 365 end-users.
  • Investigate and resolve complex issues related to Dynamics 365.
  • Develop and maintain documentation for support processes.
  • Stay up to date with the latest features and best practices.

Requirements

  • Bachelor’s degree in computer science or related field plus 2 years of experience.
  • Minimum of 2 years of experience in a Tier 2 support role.
  • Strong understanding of Dynamics 365 Customer Service (CRM).
  • Proficiency in troubleshooting Dynamics 365-related issues.
  • Experience with Dynamics 365 configuration and integration.
  • Excellent analytical and problem-solving skills.
  • Experience with ITIL processes and ServiceNow.
  • Strong communication and interpersonal skills.
  • Availability to provide work during core customer hours.
  • Must be a U.S. citizen or permanent resident.
  • Microsoft Dynamics 365 certification is preferred.

Benefits

  • Opportunity to support high visibility federal missions.
  • A culture that values innovation and collaboration.
  • Access to cutting-edge tools and technologies.
  • Comprehensive benefits for you and your family.
  • A career path that rewards ambition and performance.

LTS

LTS

LTS is a dynamic company focused on maintaining financial stability and accuracy within its operations. The organization is currently seeking a Junior Accounts Receivable Specialist to join its finance team, emphasizing the importance of detail-oriented work in managing customer invoices and payment collections. LTS values collaboration across departments to resolve payment issues and enhance collection processes, providing an excellent opportunity for entry-level professionals to grow and develop their careers in finance. The company offers a supportive work environment with benefits such as health care plans, retirement options, paid time off, and opportunities for training and development.

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