Microsoft Dynamics 365 Tier 2 Customer Service Engineer / System Administrator - Remote

Overview

Initiate Government Solutions (IGS) is a Woman-Owned Small Business and a fully remote IT services provider supporting federal partners nationwide. We deliver innovative Enterprise IT and Health Services solutions with a strong focus on data analytics, health informatics, cloud migration, AI, and the modernization of federal information systems.

In Short

• Remote position for Microsoft Dynamics 365 Tier 2 Customer Service Engineer / System Administrator.
• Provide advanced support and resolution to end-users of the Dynamics 365 platform.
• Responsible for administration, configuration, and diagnostics in Dynamics 365.
• Provide Tier 2 support including user access, troubleshooting, and issue resolution.
• Investigate and resolve complex issues related to Dynamics 365 applications.
• Develop and maintain documentation for support processes.
• Stay updated with the latest features and best practices of Dynamics 365.
• Bachelor's Degree in computer science or related field required.
• Minimum of 2 years experience in a Tier 2 support role focused on Dynamics 365.
• Strong communication and problem-solving skills are essential.

Requirements

• Bachelor's Degree in computer science, information technology, or a related field plus 2 years experience, 8 years of additional relevant experience may be substituted for education.
• Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365.
• Strong understanding of Dynamics 365 Customer Service (CRM).
• Proficiency in troubleshooting and resolving Dynamics 365-related issues.
• Experience with Dynamics 365 configuration, customization, and integration.
• Excellent analytical and problem-solving skills.
• Experience with ITIL processes and practices and the ServiceNow service management tool.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Availability to provide work during core customer hours, 8 AM to 5 PM Eastern.
• Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance.

Benefits

• Competitive compensation and robust benefits package.
• Comprehensive medical, dental, and vision care.
• Matching 401K and profit sharing.
• Paid time off and training time for personal development.
• Flexible spending accounts.
• Employer-paid life insurance and disability coverage.
• Education assistance program with potential merit increases for certifications.
• Employee recognition and referral programs.
• Spot bonuses and other financial protection benefits.