Customer Support Specialist (DACH) - Remote

Overview

LOGEX supports healthcare organizations in making data-driven decisions that lead to better patient outcomes and smarter hospital operations. We are looking for a Customer Support Specialist for our remote team in Germany, who will be the first point of contact for our customers and ensure a smooth, professional, and solution-oriented use of our digital products.

In Short

• You are the first point of contact for customer support in healthcare using our digital tools.
• You organize and manage incoming support requests.
• You ensure tickets are assigned to the right internal experts.
• You upload raw data files as part of the support workflow and validate them.
• You proactively investigate and resolve customer issues.
• You assist in the onboarding and implementation of digital product applications.
• You contribute to customer success initiatives and ongoing support.
• You prepare and lead customer workshops.
• You support the development of new digital tools and features.
• You collaborate with sales and marketing in daily operations.

Requirements

• You have 3-6 years of experience in healthcare, ideally supporting digital solutions.
• You have a degree in business administration, health economics, public health, computer science, or equivalent practical experience.
• You possess in-depth knowledge of clinical workflows; experience in the operating room is a plus.
• Existing network in healthcare (e.g., hospitals, medical technology, HIS providers).
• Ability to build long-term relationships and strategic partnerships.
• Solid IT user skills and proficiency with digital platforms.
• Fluent in German and English (spoken and written) is required.
• Willingness to travel occasionally within Germany.

Benefits

• A goal-oriented company that helps healthcare succeed through the power of data.
• A primarily remote position with flexibility and independence.
• Work in a cooperative and international team.
• Opportunities to expand your role and contribute to innovative digital health solutions.