Customer Onboarding Specialist (English and Italian) - Remote

Overview

As a Customer Onboarding Specialist at Lodgify, you will guide new customers through the setup of their accounts and ensure they maximize their use of our vacation rental software.

In Short

• Onboard new customers by assisting them in setting up their Lodgify accounts.
• Understand customer objectives to ensure proper account setup.
• Provide a consultative approach to maximize product utilization.
• Analyze customer feedback and work to improve adoption of products.
• Collaborate with other departments to enhance customer value.
• 1+ year experience in account management or onboarding in SaaS.
• Native or near-native proficiency in English and Italian.
• Strong negotiation and communication skills.
• Ability to manage multiple accounts effectively.
• Preferred experience in the vacation rental software industry.

Requirements

• 1+ year as an account manager/onboarding in SaaS.
• Tech savvy with an understanding of software.
• Native/Near native level of English and Italian.
• Experience in consultative customer interactions.
• Excellent verbal and written communication skills.
• Strong organization skills and detail-oriented.
• Fast learner in a growing environment.
• Experience in vacation rental software preferred.

Benefits

• Work in a fast-growing startup environment.
• Be part of an international team with diverse backgrounds.
• Opportunity to make a real impact in the customer journey.
• Access to training and development opportunities.
• Collaborate with multiple departments to enhance customer experience.