Customer Onboarding Specialist (English and French) - Remote

Overview

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

In Short

• Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and French.
• Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey.
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify.
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells.
• Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team.
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.

Requirements

• 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
• Tech savvy with an ability to fully understand our software.
• Native/Near native level of English and French.
• Experience negotiating and handling commercial conversations with customers in a consultative manner.
• Ability to manage multiple accounts at the same time.
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way.
• Excellent organization skills and detail oriented.
• Fast learner and capable to keep up with a fast growing environment.
• Experience in the vacation rental software industry is preferred.

Benefits

• Be part of a fast-growing company in the vacation rental industry.
• Work in a multicultural environment with a diverse team.
• Opportunity for professional growth and development.
• Access to cutting-edge technology and tools.
• Flexible working hours.