Sr. Director, Client Delivery - Remote

Overview

The Sr. Director, Client Delivery is responsible for overseeing the firm’s client delivery focused programs and ensuring service excellence across the firm.

In Short

• Oversee client delivery focused programs
• Manage Client Account Management and Legal Administrative Support
• Support local office operations
• Lead Executive Support functions
• Foster a culture of collaboration
• Align client account teams to SBUs and CRM needs
• Ensure teams understand client needs
• Create service excellence across the firm
• Resource planning for effective team alignment
• Drive client satisfaction and performance metrics

Requirements

• Experience in client delivery and account management
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to foster collaboration across teams
• Experience in resource planning and management
• Understanding of legal administrative processes
• Proven track record of service excellence
• Strategic thinking and problem-solving abilities
• Experience in a similar role within a professional services firm
• Ability to work under pressure and meet deadlines

Benefits

• Competitive salary and performance bonuses
• Comprehensive health benefits
• Retirement savings plan
• Opportunities for professional development
• Supportive work environment
• Flexible working arrangements
• Paid time off and holidays
• Employee assistance programs
• Networking opportunities within the firm
• Access to industry events and conferences